bkhoki Casino & Sportsbook Data Care

This page describes what we collect when you use bkhoki and how we keep that data protected. Our approach balances operational necessity with privacy — we collect only what we need to verify your account, process payments, and deliver our platform. We do not sell personal information to third parties, and we limit internal access to data on a need-to-know basis within our team.

When you create an account on bkhoki, sign up for sportsbook markets, engage with live dealer tables, or play slot games, you provide information that helps us serve you reliably. Identity documents, payment details, and gameplay history sit at the core of what we handle. We outline here exactly what we collect, how we use it, and what rights you have to access, update, or request deletion of your data.

Our privacy practices reflect our commitment to transparency. We describe our data processors, our retention periods, and your ability to contact us with questions or concerns. If you have specific questions about your account data on bkhoki, our support team is available via chat, email, or phone during business hours in your local timezone.

Data We Collect on bkhoki

We collect your personal information primarily during account creation and ongoing platform use. When you register on bkhoki, we ask for your full name, date of birth, email address, phone number, and contact address. These details help us verify your identity and set up your account. We also collect your government-issued ID number — your KTP for Indonesian residents, or equivalent passport or licence number — which our verification team reviews during account approval.

Payment information comes next. When you deposit through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer to mobile banking, local payment, online payment, or e-wallet accounts, we record the deposit method, amount, and timestamp. We do not store full card details or wallet passwords — payment processors handle sensitive payment credentials, and we receive only confirmation that a deposit succeeded. Similarly, when you withdraw, we record your withdrawal method and amount.

Gameplay data forms another collection stream. Each time you engage with a slot game, join a live dealer table, place a sportsbook market, or participate in AduQ, we record the activity, timestamp, amounts involved, and settlement outcome. This history sits in your account and helps us settle disputes, prevent fraud, and provide accurate account statements. We also collect technical data: your IP address, browser type, device information, and session duration. This helps us identify suspicious activity and troubleshoot technical issues.

Identity data

Name, date of birth, ID number, address used for account verification and legal compliance.

Payment data

Deposit and withdrawal method, amounts, and timestamps; we do not store full payment credentials.

Gameplay history

Every slot spin, live table session, sportsbook market, and AduQ hand with times and settlement details.

Technical data

IP address, browser type, device model, and session duration for security and troubleshooting purposes.

How We Use Your Data on bkhoki

Our primary use of your data is account management and service delivery. We verify your identity to meet local regulatory requirements and prevent fraud. We process your payment information to fund your account and settle withdrawals. We maintain your gameplay history so you can review your activity, and so we can settle disputes or investigate technical issues fairly. We use technical data to detect and prevent fraud, optimize platform performance, and troubleshoot connection problems.

We also use your email and phone number to send account notifications — withdrawal confirmations, deposit receipts, and technical alerts if we detect unusual activity. We do not send marketing emails or promotional messages unless you opt in to them. If you prefer not to receive account notifications, you can adjust preferences in your account settings, though we retain the ability to send critical security alerts.

Our support team accesses your data to help you. If you contact us with a question about a sportsbook settlement, a slot game outcome, or a withdrawal delay, we review your account history to provide accurate assistance. Our team operates from Jakarta, Surabaya, Bandung, and other locations, and we train all staff on data confidentiality before they access account information.

Third-Party Data Processors

We partner with service providers to deliver bkhoki. Payment processors — the companies operating mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners — receive payment information to complete deposits and withdrawals. These processors follow their own privacy policies and are responsible for protecting payment data. We provide them only the information they need to process each transaction.

Our hosting provider maintains the servers where your account data sits. These servers may be located outside Indonesia, and we maintain contracts requiring our provider to protect data with security standards equivalent to our own. We also use analytics services to understand how our platform performs — these services receive aggregated, anonymized data only, never personal account details.

We do not sell your personal data to advertisers, data brokers, or other third parties. Our service providers access data only as needed and are contractually bound to keep it confidential.

Your Rights and Data Retention on bkhoki

You have the right to access all personal data we hold on your bkhoki account. You can download your account information, transaction history, and gameplay records at any time through your account settings. You can update your contact details, email, and phone number yourself. If you cannot locate data or need help, our support team provides assistance during business hours.

You can request that we delete your personal data, though we may retain certain information as required by law — for example, transaction records for financial compliance, or account details if you have outstanding withdrawals. We honor data deletion requests where legally permissible, typically within 30 days. You can also request that we correct inaccurate information in your account.

We retain your gameplay history and payment records for as long as your account is active, plus a reasonable period afterward for dispute resolution and compliance purposes. Once you close your account and that retention period expires, we delete or anonymize your personal data.

We at bkhoki believe data transparency builds trust. We encourage you to review your account data regularly and reach out if you have questions about what we hold or how we use it.

Cookies and Technical Tracking

We use cookies to enhance your bkhoki experience. Session cookies help us keep you logged in and remember your preferences during a visit. Persistent cookies allow us to recognize you on return visits. We do not use cookies to track you across other websites. You can disable cookies in your browser settings, though this may affect platform functionality.

We also use pixel tags and similar tracking technologies to measure site performance and understand how users interact with our platform. This data helps us improve slot game loading speeds, optimize live dealer table stability, and fix sportsbook display issues. This tracking is aggregated and does not identify you personally.

Contact Us About Your Data

If you have questions about our privacy practices, want to access your data, or wish to exercise your rights on bkhoki, please contact our support team. We respond to data requests within 14 days during business hours. You can reach us via live chat, email, or phone — our team is available across multiple time zones to serve users throughout Indonesia.

We may update this privacy policy from time to time to reflect changes in our practices or regulatory requirements. We notify you of material changes via email to your registered address. Your continued use of bkhoki after such changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.